Projector Bulbs, Projector Lamps, TV Lamps Returns

Projector Lamp Source gives customers a 1 year warranty on all projector lamps for faults related to defective materials or workmanship. The 1 year warranty begins on the day the projector lamp is shipped. The warranty period is 1 consecutive year. Projector Lamp Source will do everything it can to process your projector lamp return quickly to minimize any delay. Please note that at the time of publication Projector Lamp Source’s 1 year lamp warranty is the biggest in British projector lamp market.

It is important you inspect your projector lamp as soon as you receive it for any shipping damages. You must contact Projector Lamp Source immediately (within 48 hrs) to report any shipping damage.

Projector Lamp Source will void the warranty if the lamp is modified or altered in any form or shape. Projector Lamp Source does not accept any projector bulb return that is the result of a problem with the projector or TV, and not the lamp itself.

All projector lamps sent back to us must be in their original packaging. The projector lamp box/packaging must be unmarked and undamaged. All lamps must be sent back inside a larger outer carton with bubble wrap or foam packing to prevent shipping damage. Projector Lamp Source UK charges a 15% restocking fee for returns with damaged or marked packaging. We reserve the right to increase this fee if the lamp is not returned in unopened condition. If a projector bulb has been opened Projector Lamp Source UK will charge a 25% restocking fee.

Projector Lamp Source keeps a world leading database of projector lamps and projector bulbs information. Occasionally errors can occur, and if we send you the wrong lamp based on our database information/our website information then we will arrange to have the projector lamp returned to us at our cost and no restocking fee will apply.

If you purchased your projector lamp on credit card a refund will be made to the card you paid with after the goods have been inspected by Projector Lamp Source UK.

If you purchased your projector lamps or bulbs by wire transfer or check a refund will be made to the same account after the goods have been inspected by Projector Lamp Source.

All projector lamp returns must first be authorized by Projector Lamp Source UK within 1 year of the original ship date. An RMA number (Return Merchandise Authorization) must be obtained by the customer prior to shipping any projector lamp back to us. If you do not have an RMA number and the lamp is shipped back to us it is likely your item will automatically go into our recycling program and then no credit will be issued.

Important: This form is not an RMA or authorization to return your lamp. Please wait for confirmation from us prior to sending your lamp. Projector Lamp Source will contact you after receiving your information below. Note that customers have 30 days from the date an RMA number is issued to return their projector lamp. Unfortunately after 30 days has passed from the date of issuing an RMA number we cannot accept your projector lamp or RPTV lamp return.

Please complete the form below and wait for a response from a Projector Lamp Source UK representative:

* required fields
Street Address*
Postal Code*
Lamp Part Number*
Serial Number (Lot #)*
Date of Purchase*
Order Number*
Reason of Return Request*
Comments (Please describe the issue with your Projector Lamp.)*
Do you have all of the original packaging?
Did you reset the lamp timers on your TV/Projector? (In some units, this needs to be reset before the lamp will work.)
If the lamp is dim, did you check the hue/brightness settings on the TV/projector?
Can you please provide us with the make and model of your TV/Projector?

Expected Outcome
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Email: Phone: 0845 528 0527 Fax: 0845 508 4484